My geofilter is not working! What should I do?

  • Please check to see that you have filters and location services enabled for Snapchat on your device. Also, make sure you are within the geofence area that was confirmed.

 

Can I cancel my order?

  • Yes, if a designer has not began working on your geofilter you can cancel your order and receive a full refund. If a designer has completed the work only a partial refund can be issued at the discretion of customer service. 

 

What if I don't like the design?

  • We work with every customer one-on-one to ensure complete satisfaction. We do allow revisions to every design at no additional fee. We recommend providing as much detail as possible when placing the order. Our designers go off what you describe. 100% satisfaction is guaranteed

 

Why do you charge the design fee upfront?

  • We charge the design fee upfront as a security measure to ensure the customer is serious about ordering a geofilter. We have professional graphic designers working and cannot waste their time with fake orders. You are in very good hands.